TERMS AND CONDITIONS OF THE DECANTUS WINES LOYALTY PROGRAM

Effective as of: [date]

I. GENERAL PROVISIONS

1. These Terms and Conditions govern participation in the Decantus Wines Loyalty Program (the “Program”), including the terms for issuing and using a digital loyalty card, the loyalty levels, the conditions for achieving each level, and the discounts provided under the Program.
2. The Loyalty Program is operated by Decantus Wines, represented by the legal entity identified in the merchant information published on the website.
3. Participation in the Program is voluntary and free of charge.
4. Any customer who wishes to receive a digital loyalty card and provides the information required for its issuance and administration may participate in the Program.
5. By activating and using the digital loyalty card, the customer confirms their acceptance of these Terms and Conditions.

II. DIGITAL LOYALTY CARD

6. The digital loyalty card is personal and intended for use by its holder.
7. The digital loyalty card is provided in digital format through a platform or digital wallet supported by Decantus Wines.
8. Each customer may have one active digital loyalty card.
9. The digital loyalty card does not constitute a payment instrument, voucher, or financial instrument and cannot be exchanged for cash.
10. Any discount provided under the Program is personal and may not be transferred or made available to another person.
11. The customer is responsible for access to and use of their digital loyalty card and should not provide access to the card to other persons.

III. LOYALTY LEVELS

12. The Loyalty Program includes the following levels:

13. Each new participant starts at Level 1, unless Decantus Wines grants a different level at its discretion.
14. A customer moves to the next level upon reaching the applicable threshold of Accumulated Turnover.
15. Once the applicable threshold has been reached, the new level becomes active after the relevant purchase has been recorded in the Decantus Wines system.
16. The Accumulated Turnover continues to be recorded after the customer moves to a higher level and is not reset.

IV. ACCUMULATED TURNOVER

17. For the purposes of the Program, “Accumulated Turnover” means the total value of all qualifying purchases made by the customer after the issuance of the digital loyalty card and associated with the customer’s loyalty account.
18. The Accumulated Turnover is calculated in euros (EUR).
19. The Accumulated Turnover is accumulated indefinitely from the date of issuance of the digital loyalty card and is not reset at the end of a calendar year or any other period.
20. Once a particular threshold has been reached, the Accumulated Turnover continues to increase with each subsequent qualifying purchase.
21. For the purposes of calculating the Accumulated Turnover, the value of purchases is calculated after deduction of applicable discounts, promotional reductions, refunded amounts, and cancelled purchases.
22. A purchase is included in the Accumulated Turnover only if it can be identified and associated with the customer’s loyalty account.
23. In the event that a purchase included in the Accumulated Turnover is returned or cancelled, the value of that purchase will be deducted from the Accumulated Turnover.
24. Decantus Wines reserves the right to verify and correct the Accumulated Turnover in the event of a technical error, duplicate transaction, cancelled or returned purchase, or other discrepancy in the relevant records.

V. GRANTING AND USE OF DISCOUNTS

25. The discount corresponding to the customer’s active loyalty level applies to purchases of products designated by Decantus Wines as eligible for the Loyalty Program.
26. In order to use the applicable discount, the customer must be identified through their digital loyalty card or another identification method used by Decantus Wines.
27. The discount is applied to the value of the eligible purchase before payment is completed.
28. The discount cannot be applied retroactively to purchases that have already been completed.
29. Discounts granted under the Program cannot be exchanged for their cash equivalent.
30. Discounts granted under the Program cannot be combined with other discounts, promotional reductions, or special prices, unless expressly stated otherwise by Decantus Wines.
31. Decantus Wines reserves the right to determine specific products, product categories, or promotional offers for which the Loyalty Program discount does not apply.
32. Information regarding any applicable exclusions will be made available to the customer before the purchase is completed.

VI. RETENTION OF LOYALTY LEVEL

33. Once a customer has reached a particular loyalty level, the customer retains that level and the corresponding discount.
34. Moving to a higher level does not reset or reduce the customer’s Accumulated Turnover.
35. The customer moves to the next level once the applicable Accumulated Turnover threshold specified in these Terms and Conditions has been reached.
36. After moving to a higher level, the customer is entitled to the discount corresponding to the new level.
37. A customer’s loyalty level will not be downgraded as a result of a period without purchases or a reduction in purchase frequency.

VII. VIP LEVEL 2

38. VIP Level 2 provides a 20% discount.
39. VIP Level 2 is granted individually at the discretion of the owner of Decantus Wines.
40. VIP Level 2 is not acquired automatically solely on the basis of reaching a specific Accumulated Turnover threshold.
41. The terms for granting VIP Level 2 may be determined individually for each customer.

VIII. TERMINATION OF PARTICIPATION

42. The customer may terminate their participation in the Program at any time by submitting a request to Decantus Wines through the contact details published on the website.
43. Upon termination of participation, the digital loyalty card will be deactivated and the discounts and benefits associated with it may no longer be used.
44. Upon termination of participation, the Accumulated Turnover and the loyalty level achieved by the customer will cease to be active for the purposes of the Program.
45. If the customer subsequently wishes to participate in the Program, Decantus Wines may issue a new digital loyalty card under the terms applicable at that time.
46. Decantus Wines reserves the right to terminate a customer’s participation in the Program in the event of unauthorized use of the digital loyalty card, provision of false information, attempted abuse of the Program, or any other violation of these Terms and Conditions.

IX. CHANGES TO THE PROGRAM

47. Decantus Wines reserves the right to amend the structure, terms, loyalty levels, and discount rates applicable to the Program.
48. Changes will be published on the Decantus Wines website and will take effect from the date specified in the relevant notice.
49. Changes will not affect purchases that have already been completed.
50. In the event of material changes to the Program, Decantus Wines may notify participants through the available contact channels.

X. PERSONAL DATA

51. In connection with participation in the Loyalty Program, Decantus Wines may process the customer’s personal data for the purposes of registration, identification, issuance and administration of the digital loyalty card, recording purchases, calculating the Accumulated Turnover, and providing the applicable discounts.
52. Personal data will be processed in accordance with applicable legislation and the Decantus Wines Privacy Policy published on the company’s website.
53. Consent to participate in the Loyalty Program and consent to receive marketing communications constitute separate consents and/or legal bases, where required by applicable law.
54. Withdrawal of consent to receive marketing communications does not automatically result in termination of participation in the Loyalty Program, unless otherwise required by applicable law or in relation to a specific service.

XI. FINAL PROVISIONS

55. These Terms and Conditions enter into force on the date of their publication on the Decantus Wines website.
56. By activating and using the digital loyalty card, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
57. Matters not expressly regulated by these Terms and Conditions shall be governed by the applicable laws of the Republic of Bulgaria.
58. If any provision of these Terms and Conditions is deemed invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.
59. For questions regarding participation in the Loyalty Program, customers may contact Decantus Wines using the contact details published on the website.

Operator: Decantus Wines
Effective date: [date]